A customer journey map is a powerful tool to bridge gaps in delivery and customer experience of internal teams. After a presentation at World IA Day 2016, I was inspired to share the content of this talk and add my own two cents to it.
I’ve started using a spellchecking plugin recently, exploring better ways of showing fixes. As soon as I created an account, I started receiving newsletters – which I can’t remember signing up for, but it’s expected. As I always do, I clicked the unsubscribe button immediately, and the unsubscribe page is very interesting to me.